We are committed to ensuring a smooth and transparent return and exchange process. Please read the following terms carefully before initiating a request.
Return & Exchange Window
- Returns and exchanges are accepted within 48 hours of delivery.
- Requests must be submitted via Email or WhatsApp within 48-hour window.
- A complete unboxing video is mandatory for any return or exchange request.
Eligibility Criteria
To be eligible for a return or exchange:
- Products must be unused, unworn, and have all original tags intact.
- A clear unboxing video is required for all cases of damage, defect, or incorrect item.
- A photo or video of the item being packed for return is required to confirm it is in proper condition. Missing packing proof may result in refund denial.
Exchange Policy
- Exchanges are available for:
- Size issues
- Damaged or incorrect items (with proof) - If the requested size is unavailable, a full refund will be issued.
- Exchange Shipping Options:
1. We arrange pickup – Customer pays ₹250 for delivery.
2. Customer self-ships – No additional charges. (Shipping address will be provided after request approval.)
Refund Policy
- Refunds are only provided when:
- The requested exchange size is unavailable, or
- The item is defective or incorrect (with proof) - Refunds will be processed to your bank account or UPI ID within 7–8 working days after we receive and verify the returned product.
- Refunds may be denied if:
- Required proofs (unboxing and packing videos) are missing
- Item is used, damaged, or returned without tags
Shipping Guidelines
- If your pin code is non-serviceable for reverse pickup, you must self-ship the item to our warehouse.
- The return package must include:
- Order ID
- Customer Name
- Mobile Number
Important Reminders
- Do not accept delivery if the package is open, torn, or tampered.
- Do not share OTP with the delivery agent until the product is received in good condition.
- Order cancellations are allowed only before dispatch (usually within 24–48 hours).
- The brand reserves the right to cancel orders unilaterally in certain situations.
Incomplete or Invalid Requests
- Requests without valid reason, images, or video proof will be rejected.
- Items that are used or returned without proper documentation will not be accepted.
For support or to initiate a return/exchange, please contact us via Email or WhatsApp within 48 hours of receiving your order.
