Ivory Hand-Embroidered Asymmetrical Kaftan Set

We are committed to ensuring a smooth and transparent return and exchange process. Please read the following terms carefully before initiating a request.

Return & Exchange Window

• Returns and exchanges are accepted within 48 hours of delivery.
• Requests must be submitted via Email or WhatsApp within 48-hour window.
• A complete unboxing video is mandatory for any return or exchange request.

Eligibility Criteria

To be eligible for a return or exchange:

• Products must be unused, unworn, and have all original tags intact.
• A clear unboxing video is required for all cases of damage, defect, or incorrect item.
• A photo or video of the item being packed for return is required to confirm it is in proper condition. Missing packing proof may result in refund denial.

Exchange Policy

• Exchanges are available for:
  - Size issues
  - Damaged or incorrect items (with proof)
• If the requested size is unavailable, a full refund will be issued.
• Exchange Shipping Options:
  1. We arrange pickup – Customer pays ₹250 for delivery.
  2. Customer self-ships – No additional charges. (Shipping address will be provided after request approval.)

Refund Policy

• Refunds are only provided when:
  - The requested exchange size is unavailable, or
  - The item is defective or incorrect (with proof)
• Refunds will be processed to your bank account or UPI ID within 7–8 working days after we receive and verify the returned product.
• Refunds may be denied if:
  - Required proofs (unboxing and packing videos) are missing
  - Item is used, damaged, or returned without tags

Shipping Guidelines

• If your pin code is non-serviceable for reverse pickup, you must self-ship the item to our warehouse.
• The return package must include:
  - Order ID
  - Customer Name
  - Mobile Number

Important Reminders

• Do not accept delivery if the package is open, torn, or tampered.
• Do not share OTP with the delivery agent until the product is received in good condition.
• Order cancellations are allowed only before dispatch (usually within 24–48 hours).
• The brand reserves the right to cancel orders unilaterally in certain situations.

Incomplete or Invalid Requests

• Requests without valid reason, images, or video proof will be rejected.
• Items that are used or returned without proper documentation will not be accepted.

For support or to initiate a return/exchange, please contact us via Email or WhatsApp within 48 hours of receiving your order.

• Free shipping across the India.
• Product are shipped from our warehouse within 1 to 2 working days.
• The order will be delivered in 7-8 days from the date of order Placed.
• You will receive order tracking number Mail as soon as we ship your order.

+91-8488081333

saenastudio6@gmail.com